Privacy Policy

Last Updated: November 25, 2025

1000594594 Ontario Inc., operating under the brand Triq eSIM (“Triq eSIM,” “we,” “us,” or “our”), values your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our WhatsApp store and visit our informational website. It also explains your rights and how to contact us.

By messaging us on WhatsApp, visiting our website, or using any Triq eSIM services, you agree to this Privacy Policy.

1. Applicability of This Privacy Policy

This Policy applies to all users of Triq eSIM services, including individuals who purchase or use eSIM services via our WhatsApp store. The website is informational only (policies and instructions for WhatsApp) and is not used for browsing plans or checkout.

2. How We Collect, Use, and Disclose Personal Information

We collect information about you through:

Direct interactions in WhatsApp: when you start a chat, place an order, or contact us for support.
Website/server logs: basic visiting logs (e.g., IP, user agent, timestamp) to maintain security and reliability. We do not use advertising cookies.
Payment processing: when you pay through Stripe, certain billing data is collected and processed by Stripe.

3. Information We Collect

WhatsApp identifier (primary): your phone number used on WhatsApp, your WhatsApp profile name (if available), and message metadata (timestamps, delivery/read status).
Messages & attachments you send: plan choices, questions, screenshots, and other content you share in the chat.
Order details: selected plan, price, currency, order ID, payment status, and fulfillment identifiers (e.g., ICCID, and device EID if you provide it for activation).
Device information you provide: device model/OS version, SIM/eSIM status, or compatibility details to help activate or troubleshoot.
Website logs: limited technical information as described above.
Payments: payment method details are collected and processed by Stripe. Triq eSIM does not store complete card numbers or CVV.

4. How We Use Personal Information

To process orders, payments, and deliver eSIMs in WhatsApp.
To communicate with you about your purchase, activation, or support requests.
To verify activation with our network partner and troubleshoot issues.
To detect and prevent fraud or illegal activity and to protect our users and Services.
To comply with legal, tax, and regulatory obligations.

Service providers: e.g., Stripe for payments; carrier/network partners for eSIM activation and troubleshooting; secure hosting and IT support.
WhatsApp/Meta: your messages are processed by WhatsApp subject to their terms and privacy policy. Triq eSIM does not control WhatsApp’s systems.
Legal and compliance: if required by law, court order, or to enforce our rights.

6. Your Rights

Access: Request a copy of the personal information we hold about you (identified by your WhatsApp phone number).
Correction: Ask us to correct inaccurate information.
Deletion: Request deletion of your personal information where applicable.
Marketing preferences: You can opt out of non-essential messages at any time. You can stop messaging us on WhatsApp whenever you like.

You can exercise these rights by messaging us on WhatsApp or emailing help@esim.triq.com. We may ask you to verify your identity using your WhatsApp phone number.

7. Data Transfer and International Data Transfer

Triq eSIM may process your information in countries with different privacy laws. By using our Services, you consent to the transfer, storage, and processing of your information outside your country of residence. We take reasonable steps to protect your information consistent with this Policy.

8. Security

We implement administrative, technical, and organizational measures designed to protect your information. However, no method of transmission or storage is completely secure. You are responsible for safeguarding your WhatsApp account and device.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via our website and/or in WhatsApp. Please review the policy periodically.

10. Contact Information

Questions or concerns?

Email: help@esim.triq.com